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  1. Do you accept orders by phone?
    Unfortunately, at this time we do not accept orders by phone. To order online, click here.
  2. I placed an order. How can I check on my order or order status?
    To check your order, you can log into My Account from here. 
    To check your order status, click here.
  3. Can I order from outside the United States?
    Currently, we do not ship internationally. We ship merchandise within the continental U.S., U.S. territories including American Samoa, Guam, Puerto Rico, U.S. Virgin Islands, and to P.O. Boxes
  4. What if the item I am looking for is not available on your site?
    If an item is no longer available on the website, then we no longer have it in stock.
  5. Can I modify or change my order?
    Once an order has been placed, you cannot modify it. However, you can return the order and re-order with us. To review our shipping/return policy, click here.
  6. Do you have a catalog?
    At present, we do not have a catalog.
  7. How quickly do you ship?
    Shipping depends on the date of your order and the shipping mode you have chosen. Click here
  8. Is my credit card number and information secured?
    Please review our Privacy & Security page to understand our commitment towards your information security.
  9. How do I know what size to choose?
    Refer to our Size Chart for the perfect fit.
  10. How can I pay for my order?
    We Accept all major credit cards (American Express, Visa, MasterCard and Discover)
  11. How can I return or exchange my merchandise?
    For return or exchange, click here.
  12. What if the merchandise is not in stock?
    Unfortunately, the item is unavailable because we carry a limited stock for each season to retain our novelty.
  13. What if I haven't received my order?
    You can go to www.ups.com and track your order. If you still have not received your package after the shipping date and estimated delivery date has passed, you can contact us at info@divahotcouture.com
  14. Why do you ask me to register?
    To shop on our site and make online purchases, you must create an account with us. Registration gives you 24-hour shopping privileges, advance notices of our promotions, and the following additional benefits:

    If you wish, you will not be required to re-enter your shipping or billing addresses every time you place an order with us online. Whenever you place an order, it will be delivered to the registered shipping address on file, unless you direct us otherwise. 

    You can browse, shop, and if necessary, complete your order at a later time. We will keep track of the items you have already placed in your shopping bag so that when you return, you will not have to re-select the items again. 

    *Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability. Registering is easy and free!
  15. How do I contact you?
    To contact us, click here
  16. I Forgot My Password. What should I do now?
    Go to My Account page or click on the forgot my password link, and follow the instructions.
  17. I Forgot My Username. What should I do now?
    Your email address is your username.



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