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Shipping Destinations:

Diva Hot Couture ships merchandise throughout the continental U.S., U.S. territories including American Samoa, Guam, Puerto Rico, U.S. Virgin Islands, and to P.O. Boxes.

Shipping Options:

Standard Delivery
  • Standard delivery usually arrives within 5-8 business days, but may take up to 10 business days from the shipped date, excluding holidays.
  • Standard delivery to Alaska, Hawaii, the U.S. territories, and P.O. Boxes usually arrives within 5-8 business days, Additional 3-5 business days from the shipped date, excluding holidays.
Express Delivery
  • Express shipping orders placed Monday through Friday, excluding holidays, before 2:00 PM EST or 11:00 AM PST will usually arrive within 2-3 business days from the shipped date.
  • Express shipping orders placed Monday through Friday after 2:00 PM EST, 11:00 AM PST or on weekends and holidays will usually arrive within 3-5 business days from the shipped date.
  • Express shipping is not available for Alaska, Hawaii, U.S. territories, and P.O. Boxes.
Alaska, Hawaii, P.O. Boxes and U.S. Territories:
  • All packages are sent via www.ups.com
  • U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands
 
Sales Tax on Shipping & Handling:
Depending on the destination of the shipment, sales tax on shipping & handling may apply.

Estimated Delivery Time:
To estimate when a package will be delivered, the following should be considered:
  • Credit card authorization and address verification must be received prior to order processing, and may take up to 48 hours.
 
Track Your Order:
Once your order has been processed and shipped, an email tracking number will be sent to your email. If you do not receive the email shipping confirmation within 1 to 5 business days from your order date, please go to the My Account page and click on Order Info to get the tracking number for your order.

Returns:
Thank you for shopping at Diva Hot Couture, our exchange and return policies are stated below.
  • For all items to be eligible for exchange, credit or refund, the merchandise must be returned unworn with tags and must be accompanied by the original return form
Returns are accepted ONLY within 14 days from the shipped date.

Return and Exchange Process:
  • Email us regarding your return and exchange atinfo@divahotcouture.com
  • Your package will include an order invoice and and areturn form. Complete the return form and retain your original order invoice for your records.
  • Pack and seal your return merchandise securely (in the original packaging if possible) and include the completed Return Form. Affix enclosed pre-printed Merchandise Return Label to the outside of your return package.Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are non-refundable.
  • Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

Mail the package to:
Diva Hot Couture
104-40 Queens Blvd.Apt.10-V
Forest Hills, NY 11375
Phone: (646) 853-6117



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